REFUND POLICY

Here are our Standard Terms for products and services eligible for a refund:

You acknowledge and agree that where refunds are issued to your Payment Method, Raag Infotech Ltd’s issuance of a refund receipt is only confirmation that Raag Infotech Ltd’s has submitted your refund to the Payment Method charged at the time of the original sale, and that Raag Infotech Ltd has absolutely no control over when the refund will be applied towards your Payment Method’s available balance.

You further acknowledge and agree that the payment provider and/or individual issuing bank associated with your Payment Method establish and regulate the time frames for posting your refund, and that such refund posting time frames may range from five (5) business days to a full billing cycle, or longer.

  1. Offshore Company Formation Services

The Client will receive a full refund of the set-up fee minus courier charges if the following three conditions are met:

  • Raag Infotech Ltd is not able to incorporate the Company for the Client
  • Raag Infotech Ltd has received all the necessary documents duly completed by the Client, including a copy of the Client’s valid identity document which has been authenticated according to the exact instructions of the Agreement conduct with regard to the exercise of due diligence and any document which Raag Infotech Ltd has requested from the Client, such as but not limited to utility bills not older than three months, his/her curriculum vitae, a bank reference letter (full documents required for incorporation as bellow)
  • The request for the refund after the payment of the incorporation fee by the Client.

NO REFUNDS WILL BE OFFERED, FOR ANY REASON, IF THE CLIENT DECIDES TO CANCEL HIS/HER/ITS APPLICATION AFTER THREE CALENDAR DAYS

  1. Bank Account Opening Support Services

Any Client can decide to cancel his/her application in the three (3) calendar days following his/her application for the opening of a bank account. The Client will receive a full refund of the Services fee minus courier charges if the following three conditions are met:

  • The Bank with the assistance of Raag Infotech Ltd is not able to arrange appointment for the Client and Bank
  • Raag Infotech Ltd  or the Bank has received all the necessary documents duly completed by the Client, including a copy of the Client’s valid identity document which has been authenticated according to the exact instructions of the Agreement conduct with regard to the exercise of due diligence and any document which Raag Infotech Ltd  has requested from the Client, such as but not limited to credit card statement, utility bills, work contract, Certificate of Incorporation or other evidence of the economic origin of the funds
  • The request for the refund after the payment of the services by the Client.

NO REFUNDS WILL BE OFFERED, FOR ANY REASON, IF THE CLIENT DECIDES TO CANCEL HIS/HER/ITS APPLICATION AFTER THREE CALENDAR DAYS

III. Virtual Office, Telephone/Fax Services

If you buy the monthly plan directly and if you are unhappy with our service, we will give you a full-refund within 3 days of purchase calendar date. This is applicable only for the first month’s service for monthly plans.

For 6 months or annual plans, refund can be issued with-in first 30 days after deducting the fees for first month and setup fee. Refund can be issued for new customers only. If you are renewing the plan, we cannot issue a refund.

  1. Other Services

For other services, we will refund to you if we cannot delivery services to you. In case services and information are delivered from us to you by email, the service cannot be refunded.

 

If you have any questions, please contact us by email or regular mail at the following address:

Address

Raag Infotech Ltd

Address Unit 20 , Vista Center , 3rd Floor

50 Salisbury Road, Hounslow

England TW4 6JQ

Contact

contact@raagit.com

UK Toll free : +44 8008321142

Sales : +44 02071754431

Support : +44 02071754453

US Support : +16312124902